The CAPA, or the Individual Cases Commission (Commission des Cas Particuliers), is responsible for assisting members of the Staff Association in their disputes with the Organization or when they ask themselves questions about their present and future situation within the Organization. A professional career is not always a bed of roses and, in certain situations, assistance is welcome.

In practical terms, CAPA is a group of delegates of the Staff Association who are at the service of their colleagues, there to give them advice, inform them of their rights and obligations, guide and accompany them, offer them support in various procedures or answer personal questions related to their life at CERN in full confidentiality and free of charge.

What kinds of issues are addressed by CAPA?

A variety of subjects are covered, including:

• contractual situation: probation period – limited duration contracts (LD) and indefinite contracts (IC);
• career evolution: advancement, promotion, Performance Improvement Plan;
• administrative decisions;
• equal opportunities and diversity;
• health and security;
• appeal procedure and disciplinary procedure;
• relations between colleagues, between supervisors and supervisees.

How to ask CAPA for assistance?

If you are a member of the Staff Association, you may contact CAPA directly by getting in touch with the Staff Association Secretariat or one of your staff representatives. If you are not yet a member of the Staff Association (or if you are a contractor personnel), contact the Secretariat to arrange an appointment for an assessment of your situation.

When to ask CAPA for assistance?

Seek assistance as soon as possible, right away when a difficult situation arises. Experience shows that prevention is better than cure.

Can I contact CAPA if I have already contacted other services?

Yes, of course. Any person (staff member, fellow, associated member of personnel, contractor’s personnel, etc.) can contact the CAPA even if they have already sought assistance from other CERN services, such as the Medical Service, Social Affairs Service, Human Resources, the Ombudsperson, etc. We are used to working together with different services: see the list of CERN support services.

How does CAPA intervene?

We offer an approach that complements the other CERN services. The aim is not to replace your own action or to find a solution on your behalf, but rather to help you find a solution yourself by explaining or exploring possible options during completely confidential meetings. We also regularly call upon specialized legal advisers when the person is a member of the Staff Association.

In conclusion, CAPA is there to advise and assist you as best it can in the event of disputes with the Organization and when you encounter difficulties in a personal situation related to your activities and your life at CERN. It is not a substitute for the other existing services of the Organization and will help you to find by yourself a solution to your questions. It can also assist you in negotiations with CERN services, as well as in appeal and disciplinary commissions.